Shipping Policy

SHIPPING POLICY
Thank you for visiting and shopping at Little Elephant Creations. The following information
sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please
keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 3-5. We
will contact you for some reason if there are any delays.
However, some orders may ship within as few as 2 and some may take up to 7 During
peak periods.
3. Shipment Locations
3.1. Domestic Only
Little Elephant Creations does not ship internationally at this time. We ship
domestic only – anywhere in Australia.
4. Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed,
an estimated delivery time will be provided to you. Delivery times are estimates and
commence from the date of shipment, rather than the date of order. Delivery times are to
be used as a guide only and are subject to the acceptance and approval of your order.
Estimated arrival dates are not guaranteed. Weather delays and other unforeseen
circumstances may impact delivery time. Unless there are exceptional circumstances, we
make every effort to fulfil your order.
(a) Express Shipping
The order will arrive within Australia Post delivery times apply business days.
Express Shipping costs Shipping fee is calculated at checkout via Australia Post.
(b) Standard Shipping
The order will arrive within Australia Post delivery times apply business days.
Standard Shipping costs Shipping fee is calculated at checkout via Australia Post.
5. Tracking Options
Little Elephant Creations aims to provide visibility and transparency throughout the
shipment process. Once your order is confirmed and shipped, you will receive a link to
track your package.
5.1. Domestic Only
All orders delivered within Australia automatically have tracking.
6. International Customs, Duties and Taxes
7. Damages
If there is any damage to the packaging on delivery, contact us immediately at
www.littleelephantcreations.com.au/contact-us.
8. Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception.
We’ve found that, more often that not, the package is either in the building or with a
neighbour. Little Elephant Creations politely requests that customers look in common
courier hiding spots. Please take a look around and let us know if you find it. If you
haven’t located your order, please contact us at
www.littleelephantcreations.com.au/contact-us to report missing or lost packages.
9. Questions
If you have any questions about the delivery and shipment of your order, please see our
FAQ page,N/A, or contact us at www.littleelephantcreations.com.au/contact-us.