Refunds & Returns

Return and Refund Policy
========================

Last updated: January 18, 2021

Thank you for shopping at Little Elephant Creations.

If, for any reason, You are not completely satisfied with a purchase please contact us within 7 days of recieving the item.  Its simple, If your not happy, We are not happy and will work with you to resolve any issue you may have.

We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with
Us.

Interpretation and Definitions
==============================

Interpretation
————–

The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.

Definitions
———–

For the purposes of this Return and Refund Policy:

* Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
Agreement) refers to Little Elephant Creations, 27 Heckfield Street,
Macarthur Vic 3286.

* Goods refer to the items offered for sale on the Service.

* Orders mean a request by You to purchase Goods from Us.

* Service refers to the Website.

* Website refers to Little Elephant Creations, accessible from [
https://www.littleelephantcreations.com.au](https://www.littleelephantcreations.com.au)

* You means the individual accessing or using the Service, or the company,
or other legal entity on behalf of which such individual is accessing or
using the Service, as applicable.

REFUNDS
==============================

You are entitled to cancel Your Order within 2 days without giving any reason
for doing so for Generic (NON PERSONALISED/CUSTOM MADE) products of placing your order and a Full refund will be made with the same means the order was paid for.

If you feel that an item is faulty please contact us within 7 days of reciept/delivery so we can resolve the issue.

Refunds will NOT be given if you simply change your mind for ALL personalised and custom made products.

In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:

* By email: mtarlts@bigpond.com

* By visiting this page on our website:
<https://www.littleelephantcreations.com.au/contact-us>

* By phone number: 0412 968 567

We will reimburse You no later than 14 days from the day on which We receive
the returned Goods. We will use the same means of payment as You used for the
Order, and You will not incur any fees for such reimbursement.

Conditions for Returns
======================

In order for the Goods to be eligible for a return, please make sure that:

* The Goods were purchased in the last 30 days

* The Goods were not used or damaged

* The Goods are NOT Personalised

* The Goods are faulty

The following Goods cannot be returned:

* The supply of Goods made to Your specifications or clearly personalized.
* The supply of Goods which are not suitable for return due to health
protection or hygiene reasons and were unsealed after delivery.
* The supply of Goods which are, after delivery, according to their nature,
inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions in our sole discretion.

 

Returning Goods
===============

You are responsible for the cost and risk of returning the Goods to Us. You
should send the Goods at the following address:

27 Heckfield Street
Macarthur Victoria
3286

We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service. We are unable
to issue a refund without actual receipt of the Goods or proof of received
return delivery.

Gifts
=====

If the Goods were marked as a gift when purchased and then shipped directly to
you, You’ll receive a gift credit for the value of your return. Once the
returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had
the Order shipped to themselves to give it to You later, We will send the
refund to the gift giver.

Contact Us
———-

If you have any questions about our Returns and Refunds Policy, please contact
us:

* By email: mtarlts@bigpond.com

* By visiting this page on our website:
<https://www.littleelephantcreations.com.au/contact-us>

* By phone number: 0412 968 567